Windel beim Flug und im Urlaub

Hier könnt ihr eure Erfahrungen mit der Inkontinenz im täglichen Leben, wie zum Beispiel: welche Kleidung ist geeignet, wie mache ich das im Beruf, beim Sport ...... austauschen.

Moderatoren: Helmut, Marco N., Georges, Benjamin

Beitrag #11 von Helmut » 26 Nov 2011 17:40


Hallo Jan,

sind ja super Informationen die du da zusammen getragen hast. Wäre super wenn du in dieser Richtung noch mehr sammelst, das könnten wir dann als Infoseite für unsere neue Homepage nutzen.

Gruß Helmut 8)
Ich bin nicht ganz dicht .......na und!
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Art der Inkontinenz: Harn und Stuhlinkontinenz
Hilfsmittel: Attends Regular M10 Windelslips, Irrigation mit Irrimatic R

Thai Airways / Australien

Beitrag #12 von SquareLoop » 11 Feb 2012 11:18


Hallo Zusammen!

Meine Erfahrungen mit Thai Airways waren eher gemischt - zunächst sagte man mir bei der Reservierungs-Hotline ich sollte doch Windeln vor Ort kaufen. Nach etwas Hin und Her bot man mir jedoch an, einen Eintrag in meiner Buchung vorzunehmen, der mir die Mitnahme von 5 kg mehr Gepäck (jedoch nur auf dem Hinweg) ermöglichen würde (in Economy). Allerdings fallen 25 kg ohnehin noch unter die Gepäck-Kulanz von Thai.

Das Problem war, dass der General Manager von Thai Airways Deutschland nicht im Hause war. Nur er kann wirkliches Zusatzgepäck genehmigen. Also empfiehlt es sich bei Flügen mit Thai, möglichst früh nach Zusatzgepäck zu fragen, da dann eventuell mehr Zusatzgepäck als 5 kg möglich sind.

Hotline 069 - 92 874 444
fra@thai-airways.de

Ein kurzer Besuch in einer australischen Apotheke hat außerdem ergeben, dass Abena, Molicare und Tena erhältlich sind. Eine Online-Apotheke in Queensland wäre zum Beispiel diese hier http://www.intouchdirect.com.au/catalogue/pad-disposable-all-in-one?type=i.

Sofern es ein entsprechendes Abkommen zwischen der BRD und Australien gibt, kann man sich nach dem Kauf sogar die Festbeträge von seiner Krankenkasse erstatten lassen. Für das europäische Ausland geht das im Regelfall, in den USA nicht. Nach Australien hatte ich noch nie gefragt.

Gute Reise! ;-)
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Art der Inkontinenz: Enuresis nocturna
Hilfsmittel: Windeln

Anfrage an die Europäischen Kommission

Beitrag #13 von SquareLoop » 10 Nov 2012 15:27


Hallo Zusammen!

Nach meinen Erfahrungen bezüglich der Mitnahme von Hilfsmitteln bei verschiedenen Fluglinien hatte ich nun eine diesbezügliche Anfrage an die Europäische Kommission gestellt und folgende Antwort erhalten:

http://europa.eu/europedirect/index_de.htm

Dear Mr ...,

Thank you for your message.

European Union (EU) legislation does not apply to the terms and conditions governing fees for the transport of baggage. These conditions laid down by the airline are part of the general contract conditions. Please note that airlines are not prevented by law from setting their own conditions of carriage and determining their optimal operational conditions according to their business models. For future reference, it would therefore be advisable to closely verify the contract conditions linked to the tickets purchased from a given airline to avoid eventual excess charges.

In addition, we would like to inform you that the European Commission is looking into improving price transparency of fares and extra fees.
Under EU law (Regulation 1008/2008)* on common rules for the operation of air services in the Community, airlines and travel agents have to communicate the final price to be paid by the consumer (i.e. including all applicable fares, charges, surcharges, taxes and fees which are unavoidable and foreseeable) at the time of publication. Furthermore, the conditions attached need to be communicated in a clear and transparent manner to the passenger. EU countries are responsible to enforce these rules.
As regards the specific case of rights of disabled persons and persons with reduced mobility when travelling by air, these are set out in EU-law (Regulation (EC) No 1107/2006*). We would like to draw your attention to the article 10 of the Regulation (EC) No 1107/2006, which states:

"An air carrier shall provide the assistance specified in Annex II without additional charge to a disabled person or person with reduced mobility departing from, arriving at or transiting through an airport to which this Regulation applies provided that the person in question fulfils the conditions set out in Article 7(1), (2) and (4)."

Annex II of the above-mentioned Regulates states:

“Carriage of recognised assistance dogs in the cabin, subject to national regulations.

In addition to medical equipment, transport of up to two pieces of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs (subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.

Communication of essential information concerning a flight in accessible formats.

The making of all reasonable efforts to arrange seating to meet the needs of individuals with disability or reduced mobility on request and subject to safety requirements and availability.

Assistance in moving to toilet facilities if required.

Where a disabled person or person with reduced mobility is assisted by an accompanying person, the air carrier will make all reasonable efforts to give such person a seat next to the disabled person or person with reduced mobility."

The text of the Regulation and related documents are available on the website of the responsible Commission department (Directorate-General – DG - for Mobility and Transport):
http://ec.europa.eu/transport/passengers/air/prm_en.htm

Finally, we would kindly invite you to contact the airline company to notify it advance as the transportation of medical equipment can be subject to safety restrictions or possible limitations of space.

If you have further question on the matter, we suggest that you contact the European Consumer Centres Network (ECC-Net). It helps consumers in getting the appropriate information in case of a violation of their rights in cross-border transactions and assists them in their contacts with the business operator. Please contact the ECC in your country of residence.

A list of centres is available on the website of the responsible Commission department (Directorate-General - DG - for Health and Consumers):
http://ec.europa.eu/consumers/redress_cons/index_en.htm

Please click on “Find your centre”.

We hope you find this information useful. Please contact us again if you have other questions.

*Follow this path to access EU law: EUR-Lex > Simple Search > Natural Number > select document type, year and number of the legislation > press "Search". The "bibliographic notice" provides information on the document, such as dates, procedure and consolidated versions.

With kind regards,
The "Passengers' Rights Team"/EUROPE DIRECT Contact Centre

Disclaimer
Please note that the information provided by EUROPE DIRECT is not legally binding.

We would like to ask you 4 questions about the enquiry that Europe Direct has just answered. The whole survey will take only 3 minutes of your time.
--------------------------------------------------
Date: Monday, 05/11/2012 22:25:39
From: ...
Subject: [...] Other Please explain in your description below
--------------------------------------------------

Dear Sir or Madame,

I have noticed that medical supplies are treated quite differently by various air carriers. When I travel for longer periods of time usually the free economy class baggage allowance of one suitcase with 20 kg will not suffice for me to carry the required amount of incontinence supplies.

Lufthansa, Swiss, Austrian and Condor offer free carriage of such items subject to a certificate by one's doctor. However, they have different policies and their respective handling of such special needs is nowhere to be found in their conditions of carriage or on their websites.
Other carriers such as China Airlines did not offer free carriage at all or just suggested to buy incontinence supplies at the destination. Buying incontinence supplies at the destination is usually anything but easy and adequate products that are of equal quality to European products are often not available. Further, such discussions with customer service agents are often very unpleasant.

I had to pay excess baggage fees before to accommodate this special need. However, I think it is unfair that strollers, wheelchairs, crutches and other such things are carried free of charge, whereas incontinence supplies are not. I think there ought to be a general rule for airlines how to treat these items.

Incontinence is a very sensitive issue for people affected by it and to my knowledge many people do not even ask for special assistance from airlines. This handicap should not disadvantage people affected by it and force them into unpleasant situations.

Thank you for your consideration.

Kind regards,
...
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Art der Inkontinenz: Enuresis nocturna
Hilfsmittel: Windeln

Condor Flugdienst

Beitrag #14 von SquareLoop » 10 Nov 2012 15:31


Hallo Zusammen!

Condor bietet ebenfalls die Mitnahme von Inkontinenz-Artikeln an. Dafür wird ein ärztliches Attest, der Reservierungscode sowie eine Gewichtsabschätzung des Extra-Gepäckstücks benötigt. Hier die Kontaktdaten:

Condor Individuell
Thomas-Cook-Platz 1
D- 61440 Oberursel
Telefon +49 (0) 6171 - 69 88 922
Telefon +49 (0) 1805 - 707 606*
E-Mail: sonderreservierung@condor.com

Viele Grüße :-)
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Art der Inkontinenz: Enuresis nocturna
Hilfsmittel: Windeln

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